A conversation with Klaas Ariaans from ABM Amro on six years self-organization with 3.500 people

In this episode, we delve into a compelling conversation with Klaas Ariaans, the Director of Consumer Clients at ABN AMRO. At the helm of the 3.500 employee office organization within the bank, Klaas oversees a division undergoing rapid evolution. He spearheaded two pivotal transformations: firstly, through Personal Banking, digital interactions have taken on a deeply personalized dimension. Secondly, we’ve eliminated management by an astonishing 95%, ushering in a new era of self-organization. Join us as we distill lessons from six years of digital and cultural metamorphosis into a captivating 45-minute dialogue.

How to create an environment for customer-centricity?

Get ready to be blown away by Olga Potatpseva, Unbossers Fellow and one of the Top 15 Global Customer Experience Influencers of 2023! Join us on May 25th for an exclusive webinar where she’ll reveal the secret to business success through CX and employee experience. Discover how you can cut OPEX and boost customer satisfaction at the same time! Learn the 6 essential CX enablers that will revolutionize your organization and transform your operating model in a customer-informed one. Don’t miss out on this event!