Lessons of 6 years self-organization with 3.500 people at ABM Amro

By Klaas Ariaans – Director of Consumer Clients at ABN AMRO

Klaas Ariaans is the Director of Consumer Clients at ABN AMRO. Responsible for the 3.500 employee office organization within the bank, Klaas oversees a division undergoing rapid evolution. He spearheaded two pivotal transformations: firstly, through Personal Banking, digital interactions have taken on a deeply personalized dimension. Secondly,  we’ve eliminated management by an astonishing 95%, ushering in a new era of self-organization. Here are his 12 lessons learned: