How self-management in a network organization really works?
1. Customer service and quality
2. Maintaining efficiency in a growth scenario
3. Where are the economies of scale?
4. Communication and meeting cultures
5. Hiring and firing of employees
6. The mindset of back-office services

Injecting a fresh perspective into Nespresso's strategic process through an external and unconventional lens:

1. Solicited and Unsolicited Advice
2. Neutral Outsider's Perspective
3. Biases Dissolution
4. Disruption of Old Norms
5. Matchmaking Meaningful Connections with other network companies

Radical digital transformation in a highly regulated and relational business

1. Initiating and Leading Significant Corporate Transformation as a Non-CEO manager
2. Going from 278 to 5 managers in one day
3. Implementing Autonomy and Responsibility
4. Fostering Psychological Safety in a Digital Workplace
5. Cutting cost by half whilst maximizing customer satisfaction

Radical digital transformation in a highly regulated and relational business

1. Initiating and Leading Significant Corporate Transformation as a Non-CEO manager
2. Going from 278 to 5 managers in one day
3. Implementing Autonomy and Responsibility
4. Fostering Psychological Safety in a Digital Workplace
5. Cutting cost by half whilst maximizing customer satisfaction

Move beyond contemporary trends and explore the ageless lessons from the most impactful human story ever told. For almost a decade, Nick delved into ancient biblical stories, analyzing them from a leadership and organizational
standpoint. Join him on a captivating journey as he shares the hidden depths within familiar tales— Adam & Eve, Noah’s Ark, and the crucifixion of Jesus – and their relevance for modern challenges in the workplace.

1. customer journey understanding
2. Emotional intelligence and ability to relate to your customers
3. Practical advice on how to manage your key moments in the customer journey

Customer Centricity is creating harmony in your organization"

This is the second roundtable of programY 2024 with cool people from Technopolis SD Worx UCB Komma Board HP Benelux.

We connect with nature, each other, explored customercentricity with Olga Potaptseva, CCXP, CCX and Thijs Claes’ common sense leadership at DADDY KATE.

Move beyond contemporary trends and explore the ageless lessons from the most impactful human story ever told. For almost a decade, Nick delved into ancient biblical stories, analyzing them from a leadership and organizational
standpoint. Join him on a captivating journey as he shares the hidden depths within familiar tales— Adam & Eve, Noah’s Ark, and the crucifixion of Jesus – and their relevance for modern challenges in the workplace.

Women in Europe earn, on average, 13% less than men. This has been the case for years, and it's not improving. That's why Europe is coming up with rules on salary transparency.

How does your HR team put ESG rules into practice soon? Large companies will already have to report on employee wages starting next year. SMEs will follow in 2027. Find out during this online webinar cohosted with experts from Teal Partners and SD Worx.

Women in Europe earn, on average, 13% less than men. This has been the case for years, and it's not improving. That's why Europe is coming up with rules on salary transparency.

How does your HR team put ESG rules into practice soon? Large companies will already have to report on employee wages starting next year. SMEs will follow in 2027. Find out during this online webinar cohosted with experts from Teal Partners and SD Worx.