How do you make psychological safety work and get maximum results? How do you overcome a 200-year-old hierarchical culture? How do you give mandate to everyone and still remain in control?
I have been working in finance for 30+ years and decided in 2017 to do things completely differently. No longer an organisation based on hierarchy, distance and control but on entrepreneurship, ownership, trust and mandate for everyone. A major radical transformation within a corporate environment was the result. Within my division of 3,500 people, I reduced the number of managers by 95%, in 1 day!
Together with all employees, we have demonstrated for another 6 years that you can work according to the principles of self-organisation in a large corporate. The success is visible in several areas: in terms of customer focus, employee satisfaction, but also in terms of NPS, commerce and costs, my division shows an impressive performance.
